FAQ


1. What is the minimum quantity of an order?

Minimum order quantity is 10 scarves.


2. Do you accept international orders?

Yes, we send scarves to any part of the world. Please, take into consideration that our company does not take responsibility for custom fees and import levies of the destination country.


3. What methods/shipping companies do you send your products with?

We send scarves with FedEx (by plane) or by ship (large quantities).


4. How long does a production take?

We need 15 days to make scarves.


5. How long does shipping take?

FedEx takes 5-7 days. In case of urgent orders we offer FedEx priority 2-3day shipping (extra paid).


6. Can I order a different design for each side of a scarf?

Yes, our scarves are double-sided. We do not charge additional fee for the design of the other side.


7. Is it possible to add a colorful fringe to the scarf?

Yes, a fringe can have up to 4 colors.


8. How many colors can I use when designing a scarf?

It's best to create a design with up to 4 colors, however we are also capable of completing designs with up to 6 colors.


9. How can I send you my design?

Logo or a design can be mailed to: office@store4fans.com


10. Are you a producer or a wholesaler?

We produce our scarves according to the restrictive norms of the EU which guarantees the highest quality of the product.


11. Are there any setup charges?

No, we do not take any additional fee for a design, nor for running the production.


12. What forms of payment do you accept?

Credit Cards, Wire bank transfer, Paypal and Western Union


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